Question 1

How long does delivery take?

Accepted Answer

Standard delivery is 5–11 business days nationwide. Orders are processed within 1–2 business days from purchase.

Question 2

Do you ship across South Africa?

Accepted Answer

Yes — we ship to all 9 provinces. Major metros usually arrive first; outlying areas may take an extra day or two.

Question 3

Do you ship internationally?

Accepted Answer

Not yet. We currently only ship within South Africa.

Question 4

What payment methods do you accept?

Accepted Answer

All major credit and debit cards, Instant EFT (Ozow), Snapscan, and Zapper via our secure Shopify checkout.

Question 5

Is checkout secure?

Accepted Answer

Yes — checkout is powered by Shopify with 256-bit SSL encryption. We never store your card details.

Question 6

Can I return a product?

Accepted Answer

You have 7 days from delivery to return an unused item in its original packaging. Customer covers return shipping unless the item is defective.

Question 7

How long do refunds take?

Accepted Answer

Refunds are processed within 5–7 business days once we receive the returned item.

Question 8

Is the monitor light bar compatible with my screen?

Accepted Answer

It fits monitors 0.4–3cm thick — that's most flat and curved monitors including iMacs. USB-powered so it works from any USB-A or USB-C port with an adapter.

Question 9

How do I track my order?

Accepted Answer

You'll receive an email with a tracking link the moment your order ships. If you don't get one within 3 business days, message us.

Question 10

Can I change my shipping address after ordering?

Accepted Answer

If your order hasn't shipped yet, email support@desklyne.co.za or WhatsApp us with the new address ASAP and we'll update it.

Question 11

Do you offer free shipping?

Accepted Answer

Yes — free shipping on all orders over R800.

Question 12

What if my order arrives damaged?

Accepted Answer

Take photos and email support@desklyne.co.za within 48 hours of delivery. We'll arrange a replacement or refund immediately.

Answers.