Refund & Returns Policy

We stand behind every product we ship. If something isn't right, we'll make it right.

7-day return window

You have 7 days from the date of delivery to request a return. The item must be unused, in its original packaging, and in resellable condition.

How to start a return

Email support@desklyne.co.za with your order number and reason for return. We'll reply within 24–48 hours with instructions.

Return shipping

Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect. In those cases, we cover the return and send a replacement.

Refunds

Once we receive and inspect the returned item, refunds are processed to your original payment method within 5–7 business days.

Non-returnable items

For hygiene reasons, we can't accept returns on items that have been opened and used outside of the packaging (unless defective).